☀️ Frequently Asked Questions ☀️

🐶 Can my dog(s) be outside during service?

Although we love dogs, for everyone’s safety, all pets must be kept indoors while we’re working in your yard. This helps us do a thorough job without distraction and keeps your dog and our techs safe.

📍 What areas do you service?

We currently offer services in Volusia County and Select Areas of Seminole County 🐾
                          

As we grow, so will our service area.

🔁 Do you require a contract?

No contracts ever!! We offer flexible, no-obligation service that you can pause or cancel anytime. Just give us a heads-up 24 hours before our next scheduled visit.

🏡 Do I have to be home for service?

You don’t need to be home for us to service your yard.  As long as we can access your yard, we’ll take care of the rest!  If you are home, that's ok too...we love meeting our clients – including and especially the 4-legged ones!! 🐾🐾.  If you are home during the visit, we’re happy to discuss any special requests or concerns.

We take extra precautions to ensure all gates are securely closed when we’re finished—no dog left behind, no exceptions!

If you have a locked gate or need to provide special access, just let us know ahead of time by including information in the special instructions or you can call or text us at 386-898-2426.

 

 

⚡ What if the weather is bad?

If the weather becomes hazardous or your yard is too flooded to complete service, we’ll typically reschedule for the following day. Rest assured, we’ll notify you immediately of any unexpected changes in the schedule due to weather.  

💩 What do you do with the poop?

We bag and haul the waste away with us—so you’re not left with a stinky trash can.

🕋 Do you service commercial accounts?

Not at this time.  As we expand, we plan to offer pet waste stations and poop scooping service For HOA communities,  apartments complexes, condos, community dog parks and other commerical properties.  We will be letting our communities know as soon as we begin offering these services.

🗓️ Do you take any holidays off?

Sunshine Scooperz will not offer service on the following holidays:

  • 🎄Christmas day
  • 🎉New Years Day
  • 🇺🇸Memorial Day
  • 🎆4th of July
  • 🇺🇸Labor Day
  • 🦃Thanksgiving Day

If your weekly service day falls on one of these days, we will shedule you for the day after or the day before.  

⏰ Can I request specific days and times for my service?

Yes, you can.  We scoop Monday through Friday 7 a.m. to 7 p.m. We reserve Saturday (and Sunday on request) 10 a.m. to 3 p.m. for one time and special event clean ups. If the day and time slot is available that you request, we will gladly assign the specific time to you.  We also will send you a text message when we are on our way to your yard.  We make every effort to be at your yard at the scheduled time and day. 

💩 Can I get recurring service less frequently than once per week?

Yes, we offer weekly, twice weekly or bi-weekly scooping cleanups for recurring service. 

🔒 What if I live in a gated community or I have a lock on my gate?

Gated Community:  Please let your gate officer know we will be visiting or provide us with a gate code under special instructions when you schedule our visit. 

Locked Gate:  If you have a lock on your gate, please provide the lock combination in the special instructions when requesting our service or leave unlocked on the day we are scheduled. If you do use a padlock, you may leave the lock on your porch (leave us a note under instructions where you are leaving it) and we would be happy to lock your yard when we leave. 

If we can’t access the yard due to a locked gate or unfriendly doggie, we will contact you to reschedule.  

🏝️ What If I Want To Skip A Day Or I Go On Vacation?

No problem...sometimes we all need a break!!  Please call or text us in advance, so we do not come to your property. 386-898-2426

💳 How does billing and payment work?

To keep things simple and convenient, recurring services are billed monthly in advance based on your selected service schedule.

One-time cleanups must be paid prior to service.

We accept credit/debit cards, Zelle and Venmo.

There are no long-term contracts. You may "paws" or cancel service at any time with advance notice.

 

 

 

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